Frequently Asked Questions
Everything you need to know about bringing Hawkins New York into your home.
What is your shipping policy?
We offer standard ground shipping on all domestic orders. Orders are typically processed within 2-3 business days. Expedited shipping options are available at checkout for an additional fee.
How do I return or exchange an item?
We accept returns of unused, unwashed items in their original packaging within 30 days of delivery. Please note that a restocking fee may apply, and final sale items are not eligible for return.
Are your ceramics and glassware dishwasher safe?
Most of our dinnerware and glassware collections are dishwasher and microwave safe. However, we recommend checking the specific product description on our website or the care instructions included in your package for item-specific details.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working on expanding our reach to international design enthusiasts in the near future.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. Please contact our customer service team within one hour of placement, and we will do our best to accommodate your request.
Do you offer trade discounts for interior designers?
Yes, we have a dedicated Trade Program for industry professionals. Qualified designers, architects, and stylists can apply on our website to receive exclusive pricing and personalized support.